FAQ

Second City Prime FAQ’s:

Q: How do you pack and ship your products?

A: We hand select every cut and make sure it’s sealed properly for shipment and exceeds our standards of quality. We then pack your order in a Second City Prime box, insulated with high-density reflective insulation to keep your product as cold as possible. Every order is packed with enough dry ice to keep your order frozen or at minimum, very cold . It’s entirely normal for dry ice to completely despite but still keep your products cold. In the event your product thaws – no need to panic – as long as they’re below 40 degrees Fahrenheit – you’re more than welcome to refreeze or enjoy at your convenience if you intend to use within two days.

Q: How long does it take to get my Second City Prime goodies?

A: Depending on your location, our FEDEX ground free shipping option takes between 1-3 days and is only applicable to states east of Colorado. We offer 2-day or next day options as well.  

Typically, states surrounding Illinois will take 1 day to arrive (excluding rural areas of Wisconsin and Michigan) if ordered before 5pm (Monday-Friday).

Remaining Midwest and East coast states will take 2-3 days to arrive if ordered by 5pm (Monday-Friday).

Second City Prime reserves the right to hold shipping your order if your area does not allow weekend FEDEX deliveries.

Q: Why don’t you ship free to the West Coast?

A: It’s a bummer…we know…but we’re getting there. We can’t ship FEDEX ground over 3 days as dry ice won’t keep our products cold enough for that long of a transit time. We only offer flat-rate FEDEX 2-day or next-day air for all West coast orders. Brightside is….you’ll get it fast!

Q: How long are they good for in my freezer?

A: If products remain properly sealed, we guarantee our products for up to a year.

Q: How to thaw your products properly?

A: We recommend slow thawing in your refrigerator overnight, but most people (including us) tend to forget. That being said, for a faster thaw – place your products in an airtight zip lock bag and submerge in COLD water; never warm or hot. When cooking our Japanese Wagyu it’s critical to bring your steak to room temperature before searing to get the most even cook.

Q: How to dispose of dry ice?

A: We leave it outside in the box – give it a few hours and it’ll dissipate.