Disclaimer and Privacy


We collect information, including personal information, from you in a variety of ways when you interact with Chicago Prime Steak & Seafood Company, by phone, in person, via email, and through our website. 

We collect and store the following types of information: your name, home address, email address, telephone number, mobile phone number, site traffic information, purchase, and order information. Your credit card information is not saved by Second City Prime Steak & Seafood Co., but is handled by our credit card processing company and 3dcartstores.com.

You information may be collected, for instance, when: 

We may receive information about you from other sources and third parties. For instance, we may obtain information from companies to enhance our existing customer information, such as improving the accuracy of the information we have about our customers. 

We may ask you to submit information about other people if you order a gift to be sent directly to the recipient. 

We may ask you for personally-identifying information at other times, such as if you enter into a promotion, communicate with us, or complete a survey. If you opt-in to receive information regarding a promotion, you give us your consent to share your name and e-mail address with the third party offering the promotion or the third party who may forward marketing or other materials on our behalf. If you no longer wish to receive promotional email from Second City Prime Steak & Seafood, please click the Unsubscribe link located at the bottom of your message. 

We may automatically gather general statistical information about our website, including browsers, pages viewed, number of visitors, goods and services purchased, transactions completed, etc. To do this, we use action tags and cookies provided by our third party analytics and marketing partners. Although these partners log the information coming to our website on our behalf, we authorize how that data may and may not be used. Our website analytics partners use this data in an aggregated format to determine how visitors use this website so we can improve the user's experiences. This information is used to better serve you with appropriate and relevant marketing offers. 

We partner with reputable outside vendors to serve relevant advertising to our customers on other websites. In order to facilitate this, we use cookies to store and track information on our web site. This information is anonymous and no personally identifiable information is transferred from Second City Prime Steak. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to: remind our system who you are and enable our system to access your account data so you do not have to re-enter it on subsequent visits; gather statistical information about usage by registered or unregistered users; research visiting patterns; and, provide our own enhanced online display advertising tailored to your interests. If you do not wish to see ads from Second City Prime Steak, select the "ad choices" icon on the ad and adjust your preferences. 

How We Use Your Information

We use the information we collect for our core business functions, such as: to enhance your shopping experience; to improve our marketing and promotional efforts; to statistically analyze site usage; to improve our content and product offerings; to customize our site's content, layout, and services; to process purchases, returns, or exchange transactions; and, to communicate with you.

In addition, we may share personally identifiable information with unaffiliated third parties if the information is provided to help complete a transaction for you; the information is provided to comply with law, applicable regulations, court orders or subpoenas, to enforce our Terms of Use or other agreements, or to protect our rights, property or safety, or the rights, property or safety of our users or others; the disclosure is done as part of a purchase, transfer or sale of services or assets (i.e.., in the event that we sell assets to another party, customer information may be one of the transferred assets); the information is provided to our agents, outside vendors, or service providers to perform functions on our behalf; the third parties provide goods or services that we believe may be of interest to you; or, the information is provided to such third parties as otherwise described in this Policy. We may use your data to deliver information to you that, in some cases, is targeted to your interests, such as new products and promotions. At times we may ask you to provide us voluntarily with additional information regarding your personal or business interests, experience or requests, which we may use to customize our products and services for you. 

Children under 13: We do not knowingly collect or use personal information from children under 13. We have no way of distinguishing the age of individuals who visit our website, and so we carry out the same Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities. For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov

If you would like to review and request changes to the personal information collected about you in the course of a purchase transaction that you've requested, please make such request via email at chris@secondcityprime.com.

The effective date of this privacy policy is October 1, 2015. This policy may from time to time be amended or otherwise modified. Any material modification made to this privacy policy will be noted on this website.

The Privacy Policy expressed herein and these statements constitute the present policy of Second City Prime Steak & Seafood Company as to which it will take reasonable measures to implement. Similarly this Privacy Policy is not intended to be "advertising" or "advertising claims." Rather it is intended to set forth our policy, including our practices and intentions about how we conduct our business.


The information contained in this website is for general information purposes only and is provided "as is". The information is provided by Second City Prime Steak & Seafood Company, and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Prices and availability of products offered by Second City Prime Steak & Seafood Company are subject to change without notice. 

Through this website you may be able to link to other websites which are not under the control of Second City Prime Steak & Seafood Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Second City Prime Steak & Seafood Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

RETURNS: Our products are guaranteed in your freezer for up to one year (unless otherwise noted). If at any time you have problems with an order, simply contact Customer Service. We reserve the right to limit refunds and replacements. We guarantee delivery only to the addresses we are provided, which are confirmed on the order acknowledgement.