Our Guarantee

Unless otherwise indicated, all Second City Prime Steak & Seafood Company products come vacuum sealed and frozen and are guaranteed in your freezer (at 0°F) from 6 months to one year, depending on the product. 

In order to ensure that your product maintains our high standards of quality, be sure to follow these instructions:

Upon Delivery of a Shipped Purchased: Your Second City Prime Steak & Seafood Company product will arrive frozen in a insulated shipping container with gel pack. Put your products in the freezer immediately upon receipt if not intending to use the same day. 

If your product is a Second City Prime "never-frozen" roast, be sure to refrigerate and use within 3 days, or place immediately in your freezer.

Second City Prime Steak & Seafood Free Midwest + most the East coast Delivery: We now ship free for the entire Midwest and most of the East coast with either next-day or two-day free shipping. Upon receipt of your delivery, please be sure to place your products in a freezer or refrigerator immediately. If you purchase a "never-frozen" roast or refrigerated product, be sure to use it within 3 days, or freeze immediately.

FREEZER GUARANTEE:

Up to12 months: all Second City Prime Prime and Wagyu Beef, Berkshire and Iberico Pork, American domestic lamb and wild caught seafood. 

If you have questions about your order, contact Customer Service at (630) 854-6924, weekdays, from 9 am to 5 pm CST.