Our Guarantee

Unless otherwise indicated, all Second City Prime Steak & Seafood Company products come vacuum sealed and frozen and are guaranteed in your freezer (at 0°F) from 9 months to one year, depending on the product. 

In order to ensure that your product maintains our high standards of quality, be sure to follow these instructions:

Upon Delivery of a Shipped Purchased: Your Second City Prime Steak & Seafood Company product will arrive frozen in a container with dry ice or gel pack (often dissipated by the time the package is opened). It is normal for the dry ice to dissipate during transit. Your products will still remain frozen or partially frozen. Put your products in the freezer immediately upon receipt if not intending to use the same day. 

If your product is a Second City Prime "never-frozen" roast, be sure to refrigerate and use within 48 hours, or place immediately in your freezer.

Second City Prime Steak & Seafood Free Chicago-Area Delivery: If you have opted for Chicago-area free delivery your product will be delivered personally by a verified courier service and will be either frozen or partially frozen. Upon receipt of your delivery, please be sure to place your products in a freezer or refrigerator immediately. If you purchase a "never-frozen" roast or refrigerated product, be sure to use it within 48 hours, or freeze immediately.

FREEZER GUARANTEE:

Up to12 months: all Second City Prime Prime and Wagyu Beef, Berkshire and Iberico Pork, American domestic lamb and wild caught seafood. 

If you have questions about your order, contact Customer Service at (630) 854-6924, weekdays, from 9 am to 5 pm CST.